EAD

Terms, delivery and returns

Last updated 15 October 2026

Prices and payment

Prices are in Uganda shillings (UGX). US dollar amounts are shown for guidance at the rate stated on the site and may change. We accept MTN Mobile Money, Airtel Money, and Visa or Mastercard through our payment processor.

Pre-orders and deposits

Units marked Pre-order can be reserved with a 50% deposit. We place orders weekly; most units reach Kampala in about three weeks. Before you pay the balance we send you a video of your unit. If the unit does not match its spec card, you may choose a refund of the deposit or a replacement.

Spec cards

Every unit carries a spec card stating hair type, origin, length (measured straight), density, lace and cap. Every unit is shed-tested, burn-tested and washed once before it is listed. Units that fall short are sold as a lower tier or returned to the supplier, never relabelled.

Delivery

• Kampala: rider delivery, usually same or next day, or pick up at EAD Studio by appointment.
• Rest of Uganda: courier, usually one to two days.
• International: DHL or EMS, insured and tracked. Import duties and taxes in your country are paid by you.

Returns

For hygiene reasons, wigs and nails can be returned only within 48 hours of delivery, unworn, with lace uncut and the hygiene seal intact. We refund to the original payment method less delivery costs, or give store credit. Worn units, cut lace and custom or Atelier pieces cannot be returned. Faulty items are repaired, replaced or refunded.

Studio bookings

Please give 24 hours’ notice to move or cancel a booking. Rental pieces require a refundable deposit, returned after inspection.

Contact

WhatsApp, or post to P.O. Box 4190, Kampala, Uganda.